Shipping & Returns

Returns Policy

At Stove1, we want our customers to have a positive shopping experience.

If you are not entirely satisfied with your purchase or receive a faulty or damaged item, we offer a straightforward returns process to ensure your complete satisfaction.

1. Returns for Unused and As-New Items: We accept returns for items that are in as-new, unused condition within 20 working days from the date the item was delivered to you. To initiate a return, please contact us through our website, and we will guide you through the process.

2. Like-for-Like Replacement for Faulty or Damaged Items: In the unfortunate event that you receive a faulty or damaged item before it has been used, we are committed to providing you with a like-for-like replacement. To request a replacement, please contact us via our website within 20 working days of the date of delivery. Our team will assess the issue and promptly arrange for a replacement to be shipped to you.

3. Returns Process: To facilitate a return or request a replacement, follow these steps:

• Contact us through our website within the specified 20 working days from the date of delivery.
• Provide your order details and a clear description of the reason for the return or replacement request.
• Our customer support team will review your request and provide further instructions on how to proceed.

4. Eligibility and Conditions: To qualify for a return or like-for-like replacement, the following conditions must be met:

• The item must be unused, in its original condition, and in its original packaging.
• All accessories, manuals, and any other included items must be returned with the product.
• The item must not show any signs of wear, damage, or use, except in cases of faulty or damaged items.

5. Return Shipping: If the return is due to a fault or damage caused during shipping, we will cover the return shipping costs. However, if you wish to return an unused item for reasons other than damage or fault, you will be responsible for the return shipping expenses.

6. Refunds: For returns of unused and as-new items, we will process a refund to the original payment method once we receive and inspect the returned product. Refunds will exclude any original shipping charges.

7. Contact Us: If you have any questions, concerns, or require assistance with your return or replacement request, please contact our customer support team through our website.

Please note that this Returns Policy applies only to items purchased directly from Stove1. Items purchased from third-party sellers through our platform may have their own return policies, which will be indicated at the time of purchase.

By making a purchase from our website, you acknowledge and agree to abide by this Returns Policy.